Data deletion

Last updated: August 13, 2026

You can ask us to delete the personal information we hold about you. This page explains exactly how, what we delete, and how long it takes.

How to request deletion

Email info@trubyte.ai with the subject line “Data deletion request”.

Tell us which of these applies so we can find your records:

the email address or phone number you contacted us from;
your Instagram username, if you messaged us on Instagram;
your company name, if we spoke about work.

A person reads that mailbox. You will get a reply confirming the request, and a second reply once the deletion is done.

Instagram and Facebook messages

If you sent a direct message to a TruByte account on Instagram, that message and our replies are stored so we can answer you and keep a record of the conversation. If you ask us to delete it, we delete the stored copy of that conversation from our systems.

We cannot delete the copy held in your own Instagram or Facebook account, or the copy Meta holds. Those are yours and Meta’s, not ours. You can delete your side of the conversation in the Instagram app, and you can remove our access at any time through Instagram’s settings.

What we delete

Your name, email address and phone number.
Messages you sent us, including Instagram direct messages, SMS, web form submissions and email, together with our replies.
Notes and records we created about a conversation or an enquiry.
Call recordings or transcripts, where any exist.

How long it takes

We action deletion requests within 30 days of receiving them. If it will take longer, we tell you why and give you a date.

What we may keep, and why

We may retain a limited record where the law requires it or where we need it to defend a legal claim — for example invoices and payment records, which accounting and tax rules require us to keep. We keep the minimum needed for that purpose and nothing more, and we do not use it to contact you.

Where you asked us not to contact you, we keep a suppression record of that request. That exists so we do not contact you again by mistake, and deleting it would defeat the purpose.

We never hold your logins

TruByte does not ask for your passwords, API keys or account credentials, and you should not send them to us. This is not only a policy: our systems reject stored values that look like a credential. If you have sent us one, tell us and we will remove it immediately.

If you are unhappy with our response

Reply to us first and we will try to put it right. Depending on where you live, you may also have the right to complain to a data protection authority.

Who you are dealing with

Lava Automation Company, LLC, trading as TruByte AI, of 1451 Rockville Pike, Suite 250, Rockville, MD 20852 (Maryland Department ID W27257682).

TruByte is not a licensed provider of financial, tax, legal, accounting or insurance advice, and nothing on this page or elsewhere on this site is such advice.